Prisma Support Doc

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December 2025 Release Notes

Release Summary This release introduces several enhancements focused on improving resident accessibility, streamlining property manager workflows, and increasing transparency across payment and notification processes. Key updates include the launch of the Prisma Mobile App for all PMCs, improved search efficiency for Property Managers within Prisma, and a full separation of Return, Chargeback, and NSF notifications […]

November 2025 Release Notes

Release Summary This update enhances in-platform support for property managers by introducing an improved Help Desk experience. The redesigned Help Desk makes it easier than ever to access resources, contact support, and submit tickets—all directly from Prisma. Key Highlights Direct Access to Prisma Knowledge Base – Easily browse articles, guides, and step-by-step tutorials without leaving […]

My Resident Is Not In Prisma

If you’re not seeing the residents in Prisma, please follow the steps below to verify their information is correct in AIM:

How Does The Authorized Payer Flow Work?

To prevent unauthorized charges or chargebacks,  an Authorized Payer setting may be enabled. The Authorized Payer Flow triggers when a resident makes a card payment and the cardholder name doesn’t match the leaseholder name.

AMC Errors

Below is a list of errors residents may encounter and steps on how to resolve them:

How Do I Send A One Time Payment Link In AIM

The Prisma OTP (One-Time Payment) link is utilized by pending residents to settle fees or deposits prior to unit assignment. It is also used by former residents whose move-out date exceeds 60 days. To access this link and send via email, follow the steps below:

How To Remove Scanner Driver

Before installing new scanner drivers, it is critical to remove any previously installed versions. Old or duplicate drivers may cause scanner detection errors or failed installations. Follow the steps below to remove a driver from your computer:

September 2025 Release Notes

Release Summary This release focuses on improving payment transparency and streamlining access to support resources. Key updates include a new alert message to prevent duplicate payments and a relocated Help Center for easier navigation. Together, these changes enhance the resident experience and provide more efficiency for property managers. Key Highlights New Payment Processing Alert – […]

*September 2025 Release Notes

Release Summary This update introduces cash as an available payment option for security deposits, giving residents and property managers more flexibility in handling move-in transactions. Key Highlights Cash Payment Option for Security Deposits – Residents can now pay their security deposit in cash. Company & Property Level Controls – The option can be enabled at […]

August 2025 Release Notes

Release Summary This release introduces a series of enhancements aimed at improving transparency, application management, and operational efficiency within the Prisma Manager Portal. These updates empower site teams with greater control and visibility across applications and payment workflows, reducing reliance on support and enhancing user experience. Key Highlights: Chargeback reasons now visible directly in Prisma […]

*August 2025 Release Notes

Release Summary This release focuses on improving user experience and transparency within Prisma. With expanded export data, improved messaging functionality, and increased clarity for mobile check transactions, these updates aim to simplify operations and enhance resident and manager visibility. Key Highlights: Mobile Check Return Reasons now visible via integration – Offers specific reasons for check […]

Desktop Check Scanning Errors & Resolution

Here are frequent issues encountered in Prisma RDC scanning software, along with recommended solutions: Invalid ABA# Click the Edit Button. Correct the ABA # field in the Scan Data area and click Approve. Duplicate Micr Error Click OK. The item will be uploaded to the error queue. Find the item in the queue and open […]

Credit Reporting Opt-In Property

Learn about the credit reporting opt-in process in the Prisma portal. This feature is only available if your property management company has upgraded to this service.

How Do Prisma Rewards Work?

Residents who register with Prisma are automatically enrolled in the rewards program, powered by Piñata. As a welcome gift, residents receive a $30 discount gift card via email one week after registering with Prisma. The email will come directly from Piñata. Plus, for every month they pay rent on time, they’ll earn 10 reward points. Through […]

Why Is The Batch Not Closed Yet

If you’re checking before 6:30 PM EST, the batch is still open and collecting payments. Prisma closes all batches automatically at 6:30 PM EST — no manual action is needed. If it’s after 6:30 PM EST and the batch still appears open, please contact support.

*Why Is The Batch Not Closed Yet

If you’re checking before 6:30 PM EST, the batch is still open and collecting payments. Prisma closes all batches automatically at 6:30 PM EST — no manual action is needed. If it’s after 6:30 PM EST and the batch still appears open, please contact support.

*What Time Are Batches Created

Prisma automatically creates and closes batches every day at 6:30 PM EST. All payments completed during the day are included in that day’s batch. Once a batch is created, it is automatically submitted for bank deposit.

What Time Are Batches Created

Prisma automatically creates and closes batches every day at 6:30 PM EST. All payments completed during the day are included in that day’s batch. Once a batch is created, it is automatically submitted for bank deposit.

How Does Batching Work in Prisma

In Prisma, batching is an automated process that groups together payment transactions by type and method for processing and reporting. Batches help streamline reconciliation, reporting, and bank deposits.

*How Does Batching Work in Prisma

In Prisma, batching is an automated process that groups together payment transactions by type and method for processing and reporting. Batches help streamline reconciliation, reporting, and bank deposits.

*July 2025 Release Notes

Release Summary This release brings meaningful updates for property managers using Prisma, with a focus on operational control, transparency, and transaction monitoring. New tools for managing work order access, richer export data, and improved payment tracking make daily workflows more efficient. Key Highlights Work Order Permissions by Lease Status – Control which lease statuses are […]

July 2025 Release Notes

Release Summary The July 2025 release for Prisma focuses on enhancing the resident experience and improving transactional oversight. These updates improve resident communication at key touchpoints and make it easier for property teams to track and respond to payment issues. Key Highlights Custom Resident Payment Confirmation Message – You can set up a custom message […]

Documents

The Documents tab will display a list of all the documents that have been added into Prisma.  The Documents tab has the following filters available to use: Search – Allows you to search by resident name or document type Table: Document Columns Field Description Action Edit allows you to update the description or if it should […]

Parcels

The Parcels tab will display a list of all parcels that have been added into Prisma. By default, Parcels that have not been marked as Received will display. The Parcels tab has the following filters available to use: Search – Allows you to search by resident name or subject ParcelStatus – Allows you to filter to […]

Messaging

The Messaging tab will display a list of all messages that have been created. By default, unread messages in the Inbox will display. The Messaging tab has the following filters available to use: Search – Allows you to search by resident name or subject Read Status – Allows you to filter to view all, read or […]

Workorders

The Workorders tab will display a list of all workorders that have been created. By default, open workoders will display. The workorder tab has the following filters available to use: Search – Allows you to search by resident name Status – The status of the workorder Priority – The priority of the workoder Table: Workorder Columns Field […]

Residents

The Residents tab will display the list of units associated with the users account. The Residents tab has the following filters available to use: Search – Allows you to search by lease ID, unit, name or email address. Lease Status – Allows you to filter by lease status. Export – Allows you to export the list […]

Units

The units tab will display the list of units associated with the users account. The Units tab has the following filters available to use: Search – Allows you to search by unit ID. Export – Allows you to export the list of units. Table: Units Column Field Description  Action View opens the unit detail screen, where you […]

Properties

The Properties tab provides a comprehensive list of all properties linked to the user, along with an overview of all staff members connected to each company or property. Properties The properties tab will display a list of each property the user is associated with.  The Properties tab has the following filters available to use: Search – […]

Companies

The Companies tab will display a list of all companies associated with your account.  The Companies tab has the following filters available to use: Search – Allows you to search by company name Export – Export the list of company records  Table: Companies Columns Field Description Action View will take you to the detail screen where you […]

Check Review

The Check Review tab will display a list of checks or money orders that were scanned using the desktop check scanner. The Check Review tab has the following filters available to use: Search – Allows you to search by Deposit ID, Batch ID or amount. Company – Allows you to filter by company, if you are […]

Application Fees

The Application Fees tab will display all payments submitted durinig the application process. The Application Fees tab has the following filters available to use: Search – Allows you to search by auth id or amount. Payment Timeframe – Allows you to filter by the date the application fee was created. Screening At Timeframe – Allows you to […]

Autopays

The Autopays tab will display a list of all residents that have set up an autopay within their resident portal.  The Autopays tab has the following filters available to use: Search – Allows you to search by Deposit ID, Batch ID or amount. Company – Allows you to filter by company, if you are associated to more […]

Bank Deposits

Once the batch has been closed, Prisma will create the Bank Deposit that will be sent to the propertys bank account. The Bank Deposit tab has the following filters available to use: Search – Allows you to search by Deposit ID, Batch ID or amount. Company – Allows you to filter by company, if you are […]

Getting Started

How To Access The Prisma Manager Portal Log into Prisma’s portal here Enter your username and password in the login fields to access your account Forgot Password In the event you forgot your password, click ‘Forgot Password?’ You will be prompted to enter your email address. Once done, click ‘Reset Password’ A system-generated email will […]

Transactions

The transaction tab will display all payments in Prisma.   The Transaction tab has the following filters available to use: Search – Allows you to search by auth id or amount. Company – Filter by company, if you are associated to more than one. Payment Type Filter – Filter by rent payments. Payment Method Filter – Filter by payment […]

Batches

When a resident initiates a payment in Prisma, a batch is automatically opened. The batch will be closed by Prisma at 6:45PM Eastern Time. Depending on your company settings, this may different for you. The Batch tab has the following filters available to use: Search – Allows you to search by batch ID or amount. Company […]

Payments

The Payments tab is the financial tools section within Prisma.   The top bar has the following navigation tabs: Transactions – The Transaction tab provides access to following tabs: Batches, Transactions, Application Fees and Post Application Fees. Bank Deposits – The Bank Deposit tab displays all of your bank deposits. Autopays – The Autopay Tab […]

Main Navigation

The left navigation panel is the hub of the Prisma Manager portal. Depending on your company’s settings and the specific property you’re assigned to, your screen may look a little different or some features may not be available to you. The side bar has the following navigation icons: Dashboard – The Dashboard provides a real-time overview, […]

Introduction

Overview Property Managers are our integral part of the system around which the Prisma system is designed ensuring that our customers get a better user experience by adhering best standards. Specifically devised to cater to the needs of a Property Manager, the system follows a rationalized approach towards increasing operational efficiency. Transact Rent/HOA Payments Digital […]

About Prisma

Prisma PropTech, powered by Priority, is a modern platform that combines payments, banking, resident engagement, rewards, and leasing tools in one place. It simplifies how property managers collect, store, and send money while connecting with residents and applicants. Built by industry veterans, Prisma streamlines operations and modernizes fintech in property management. Through one efficient, intuitive […]

Prisma Rewards & Credit Reporting Talking Points

This article introduces Pinata, highlights the benefits it offers renters, explains how residents can access their points and rent reporting history, and details Pinata’s approach to safeguarding resident data and privacy.

What Is The Site Abbreviation For Desktop Check Scanning?

Your property’s unique site abbreviation for desktop check scanning will be provided to you alongside your login credentials. If you did not receive it, please reach out to prismasupport@prth.com and we will share it with you.