Category: Release Notes

Release Summary

This release introduces several enhancements focused on improving resident accessibility, streamlining property manager workflows, and increasing transparency across payment and notification processes.

Key updates include the launch of the Prisma Mobile App for all PMCs, improved search efficiency for Property Managers within Prisma, and a full separation of Return, Chargeback, and NSF notifications for clearer financial tracking.

These improvements reduce operational friction, improve user experience, and provide property teams with more accurate insights into resident payments and account activity.

New Features & Updates

1. Mobile Application Availability for All PMCs (New)

Prisma’s mobile application is now available for all Property Management Companies (PMCs).

What’s new:

• All residents across all PMCs can now download and use the Prisma mobile app.
• Mobile app supports payments, work orders, notifications, and communication features.
• Greatly improves resident accessibility and increases self-service usage.

Benefits:

• Reduces office workload through increased mobile adoption.
• Ensures PMC-wide consistency in resident experience.
• Eliminates previous restrictions where mobile access was phased or limited.

2. Optimized Search Filters for Property Managers (Enhancement)

A new search optimization update makes it significantly faster for Property Managers to locate residents, units, payments, and applications in Prisma.

Improvements include:

• Expanded search filters across Resident, Payments, and Leasing modules.
• Faster query response time when searching by:
  • Resident name
  • Unit number
  • Payment ID
  • Phone number
  • Email
• Reduced load time for large properties and high-volume PMCs.

Benefits:

• Cuts down time spent locating individual accounts.
• Helps teams manage month-end and rent week more efficiently.
• Improves accuracy and reduces need for manual scrolling or exporting data.

3. Returns, Chargebacks & NSF Notifications Now Fully Separated (Major Update)

Previously, Returns and Chargebacks were grouped together, creating confusion for accounting and property teams.
Now, the system provides three distinct notification types:

a. Return Notifications

Triggered when ACH or bank transfers fail due to reasons such as insufficient funds.

b. Chargeback Notifications

Sent when a resident disputes a card transaction with their bank.

c. NSF Notifications

Specifically highlights “Non-Sufficient Funds” cases for easier accounting reconciliation.

Benefits:

• Clearer financial reporting and reconciliation.
• Easier identification of the root cause of failed transactions.
• More accurate tracking for collections, notices, and resident communication.
• Reduces accounting errors caused by previously combined categories.

Release Summary

This update enhances in-platform support for property managers by introducing an improved Help Desk experience. The redesigned Help Desk makes it easier than ever to access resources, contact support, and submit tickets—all directly from Prisma.

Key Highlights

• Direct Access to Prisma Knowledge Base – Easily browse articles, guides, and step-by-step tutorials without leaving Prisma.
• In-Platform Ticket Submission – Submit a support ticket directly from the Help Desk and connect instantly with the Prisma Support team.
• Quick Support Contact Options – View Prisma’s support phone number and email within the Help Desk to reach out for immediate assistance.
• Help Center Renamed to Help Desk – The “Help Center” has been renamed to “Help Desk” for improved clarity and accessibility.

Feature Enhancements

Help Desk (formerly Help Center)
Previously, property managers had access to the Help Center, which only provided contact details for our support number.

Enhancement:
The Help Desk now offers a unified support experience with:

• Direct access to Prisma’s Knowledge Base for step-by-step guidance on all modules.
• Ticket submission directly through the platform to contact Prisma Support for quick resolution.
• Visible support contact details (phone and email) so users can easily reach the support team for urgent matters.

These updates ensure property managers can quickly find answers, submit help requests, or get in touch with support—without leaving the Prisma platform.

Release Summary

This release focuses on improving payment transparency and streamlining access to support resources. Key updates include a new alert message to prevent duplicate payments and a relocated Help Center for easier navigation. Together, these changes enhance the resident experience and provide more efficiency for property managers.

Key Highlights

• New Payment Processing Alert – Notifies residents if a previous payment is still processing.
• Improved Resident Experience – Reduces confusion, prevents duplicate payments, and provides faster access to support resources.
• Help Center Access Relocated – Knowledge Base moved under the Support Center in the left-hand menu for easier access.

Feature Enhancements

Payment Processing Alert Message

If a resident tries to make another payment while one is still processing, the system displays a clear message:

“Your previous payment is currently being processed. Please check back in 10-15 minutes.”

This ensures residents understand the situation, prevents duplicate submissions, and provides a smoother experience.

Relocated Help Center Access

The Help Center (Knowledge Base) is available under the Support Center option in the left-hand menu, making it easier for property managers to find answers quickly.

Release Summary

This update introduces cash as an available payment option for security deposits, giving residents and property managers more flexibility in handling move-in transactions.

Key Highlights

• Cash Payment Option for Security Deposits – Residents can now pay their security deposit in cash.
• Company & Property Level Controls – The option can be enabled at both the company and property levels for better management.
• Improved Flexibility – Provides additional choice for residents and ensures property managers can support more payment preferences.

Feature Enhancement

Cash Payment Option for Security Deposits

A Cash option is available during security deposit payments. This feature can be toggled at both the company level and the property level, ensuring flexibility and control for property managers while expanding payment options for residents.

Release Summary

This release introduces a series of enhancements aimed at improving transparency, application management, and operational efficiency within the Prisma Manager Portal. These updates empower site teams with greater control and visibility across applications and payment workflows, reducing reliance on support and enhancing user experience.

Key Highlights:

1. Chargeback reasons now visible directly in Prisma
2. Fetching Reports filter now includes co-applicants
3. Ability to restore deleted co-applicants in incomplete applications
4. Dropdown option to modify applicant type from manager portal

These enhancements improve workflow efficiency and the resident experience.

Feature Enhancements

1. Chargeback Reason Visibility in Prisma
   Previously, when a chargeback occurred, Prisma would only display a generic “Contact Support” message, leaving users uncertain about the reason for the return.
   Enhancement: Now, Prisma displays the actual reason returned by Passport for any chargeback event. This provides clarity to property managers and support teams to better understand and act upon payment issues.
2. Fetching Reports Filter Includes Co-Applicants
   Earlier, the application dashboard’s “Fetching Reports” filter would only return results for primary applicants, omitting co-applicants.
   Enhancement: The filter now correctly includes co-applicants in the results, providing a complete view of all applicants with that screening status. This streamlines application tracking and processing.
3. Restore Deleted Co-Applicants in Incomplete Applications
   If a co-applicant was accidentally deleted during the application process, it previously could not be recovered.
   Enhancement: Managers can now restore a deleted co-applicant record from the manager portal, improving application management and reducing duplicate entry effort.
4. Modify Applicant Type from Manager Portal
   Previously, the applicant type (Primary, Responsible, Non-Responsible, Co-Signer) was fixed once an application was submitted.
   Enhancement: Managers can now change the applicant type for each applicant using a dropdown within the manager portal, even in incomplete applications. This improves application flexibility and reduces the need to delete and re-enter records.

Release Summary

This release focuses on improving user experience and transparency within Prisma. With expanded export data, improved messaging functionality, and increased clarity for mobile check transactions, these updates aim to simplify operations and enhance resident and manager visibility.

Key Highlights:

• Mobile Check Return Reasons now visible via integration – Offers specific reasons for check returns rather than generic messages.

• Resident Address included in Resident Export File – Improves reporting and resident outreach efficiency.

• Message Scheduler now supports full month – Properties can now select 29th, 30th, and 31st when scheduling messages.

These enhancements improve workflow efficiency, data access, and transparency across resident and manager interfaces.

Feature Enhancements

Mobile Check Return Reason Visibility (Passport Integration)

Previously, when mobile check deposits were returned, residents and managers would see a generic message such as “Contact Support” with no additional explanation.

Enhancement:
The mobile check module now fetches and displays the specific return reason directly. This eliminates confusion and reduces dependency on support for clarification.

Benefits:

• Improved transparency for users when a check is returned
• Reduces support tickets related to ambiguous return errors
• Encourages quicker resident action to resolve issues

Resident Address Added to Export File

The Resident Export previously excluded resident addresses, which limited the usability of the exported data for reporting and communication purposes.

Enhancement:
Resident address fields are now included in the resident export file, allowing managers to access complete resident details in one place.

Benefits:

• Enhanced data reporting and segmentation
• Easier mailing or notice distribution via external tools
• Eliminates manual lookups or cross-referencing from other systems

Fix: Missing Days in Message Scheduler Dropdown

Property managers reported being unable to schedule messages for the 29th, 30th, or 31st of the month in the “Schedule Message” tool. This was affecting communication planning near month-end.

Enhancement:
The scheduling tool has been updated to include all possible days in a month (1–31) across all properties.

Benefits:

• Restores full flexibility in scheduling messages
• Prevents missed notices due to limited date selection
• Improves consistency across all PMCs

Release Summary

This release brings meaningful updates for property managers using Prisma, with a focus on operational control, transparency, and transaction monitoring. New tools for managing work order access, richer export data, and improved payment tracking make daily workflows more efficient.

Key Highlights

• Work Order Permissions by Lease Status – Control which lease statuses are allowed to submit work orders.
• Expanded Resident Export – Export includes lease start/end and move-in/move-out dates.
• Flagged Payments Filter – Quickly identify transactions with reversals, chargebacks, or other flagged statuses.

Feature Enhancements

Work Order Access Control Based on Lease Status

Previously, residents could submit work orders regardless of lease status.

Enhancement:
Property managers can now restrict work order creation based on lease status (e.g., Active, Pre-lease, Notice). This ensures requests come only from eligible residents and reduces noise for maintenance teams.

Expanded Resident Export Fields

The original resident export lacked key dates needed for reporting and audits.

Enhancement:
Resident export files now include:

• Move-In Date
• Move-Out Date
• Lease Start Date
• Lease End Date

This gives property managers quick access to review lease timelines in a single export.

Flagged Payments Filter for Transactions

Flagged payments (like chargebacks or reversals) were previously difficult to locate.

Enhancement:
A new filter labeled Flagged Payments has been added to the Transactions screen, allowing teams to view and investigate problematic transactions efficiently. 

Release Summary

The July 2025 release for Prisma focuses on enhancing the resident experience and improving transactional oversight. These updates improve resident communication at key touchpoints and make it easier for property teams to track and respond to payment issues.

Key Highlights

• Custom Resident Payment Confirmation Message – You can set up a custom message after payment completion.
• Flagged Payments Filter – View and manage reversed or chargeback transactions easily.

Feature Enhancements

Custom Resident Payment Confirmation Message

Previously, the confirmation shown to residents after payment was static and non-customizable.

Enhancement:
Property managers can now configure a custom confirmation message that appears once a resident completes a payment.

Flagged Payments Filter for Transactions

There was no direct way to track transactions that had issues like chargebacks or reversals.

Enhancement:
Prisma now includes a Flagged Payments filter on the Transactions screen. This lets property teams quickly identify and follow up on problematic payments.

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Release Summary

Discover the latest updates, new features, and fixes released in April 2025 across our products and services.

Release Summary

This release enhances work order management, resident and applicant functionality, and guest card details, improving efficiency for property managers and usability for residents.

Key Highlights:

• Multi-Image Upload for Work Orders – Users can attach multiple images at once when submitting or replying.
• Lease Status in Work Orders – Property managers now see lease status when creating work orders.
• Password Reset Link for Residents – Property managers can send password reset links from the resident actions menu.
• Change Property & Unit in Applications – Property managers can modify property or unit selection while reviewing applications.
• Expanded Guest Card Information – Added details: occupants, bedrooms, move-in date, and screening criteria answers.
• Notes Section for Leases & Applications – Property managers can track lease-related notes and add/review application notes.

These updates improve operations and create a seamless experience. Share your feedback as we continue enhancing Prisma!

Feature Enhancements

Multi-Image Upload for Work Orders

Users could attach only one image per work order.

Enhancement: Multiple images can now be uploaded at once. Allowing for faster submissions and better issue documentation.

Lease Status in Work Orders

Lease status was missing when property managers created work orders.

Enhancement: Lease status now appears with resident details, aiding decision-making. This allows quick lease status access for better decision-making.

Password Reset Link for Residents

Property managers couldn’t send password reset links directly.

Enhancement: A new option allows managers to send reset links from the resident actions menu. This allows for a faster account recovery, reducing support requests.

Change Property & Unit in Applications

Property managers couldn’t change an applicant’s property or unit after starting an application.

Enhancement: They can now modify selections while reviewing applications. Allowing more flexibility for property managers, reducing manual corrections.

Expanded Guest Card Information

Guest cards lacked key details; rejected cards and notifications omitted bedrooms and occupants.

Enhancement: Now includes:

• Occupants, Bedrooms, Move-in Date
• Market Rent & Screening Answers
• Rejected guest cards & notifications now include bedroom/occupant details

Allowing better data visibility for managers, improving applicant evaluation.

Notes Section for Leases & Applications

No place to track lease-related notes or application notes.

Enhancement: A notes section has been added to both the Resident Lease Page and Application Detail Page. Allowing centralized tracking for better organization and management.

These updates enhance efficiency, communication, and usability. Stay tuned for more improvements, and share your feedback!