- Day 0 – The property manager clicks the “Refund Payment” button. A refund schedule is created and sent to the payment processor.
- Day 1 – Prisma collects the required funds from the property’s bank account to cover the refund amount.
- Day 2 – Once funds are received from the property, the refund is released to the resident’s card or ACH account.
Important Note
The 2–3 business day timeline begins after the refund is initiated in Prisma and is required to ensure that funds are collected from the property account before disbursement to the resident.