Why Did Auto Pay Not Process A Resident’s Payment

1. No charges posted: Ensure that charges have been added to the resident’s ledger by the Property Manager before Auto Pay runs.

2. Auto Pay is marked as Inactive: Confirm that Auto Pay is active in the resident’s account. It may have been turned off by the property manager or the resident.

3. Invalid or blocked payment method: Confirm that the payment method (Card, ACH, etc.) set up by the resident is active and not blocked or restricted.

4. Payments blocked in Prisma: Check if payments are disabled in Prisma for that specific resident.

5. Resident unit is evicted: Auto Pay will not process if the resident’s unit is marked as evicted.

Resident lease is inactive: Auto Pay requires an active lease in Prisma to process the scheduled payment.