*When Can I Cancel A Resident Payment

• The payment is in Scheduled or Captured status.

To cancel the payment:

1. In your Prisma account, navigate to “Payments” on the left-hand side.
2. Click on the “Transactions” tab.
3. Use available filters such as Resident Name, Auth Code, or Date Range to search for the transaction.
4. Click the Transaction ID to open its details.
5. Click the “Fetch Status from Payment Gateway” button to get the most up-to-date status from the processor.
6. If the status remains as Captured, the payment can be cancelled using the “Void from Payment Gateway” button. Confirm the cancellation by clicking the OK button.
7. If the status updates to Processing, the payment can no longer be cancelled and must be refunded instead. 

Once the payment is cancelled successfully, no funds will be withdrawn from the resident’s account.