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- Refund Requested – The refund has been submitted but the original payment has not yet fully settled. At this stage, the refund can still be cancelled.
- Refund In Process – The original payment has settled and Prisma has begun the cooling-off period (typically 5 business days, configurable by property). During this period, the refund can still be cancelled if needed.
- Refund Issued – The cooling-off period has ended and Prisma has initiated the refund to the resident’s bank or card. At this stage, the refund can no longer be cancelled.
- Refund Completed – The refund has been successfully credited to the resident’s account. No further action is required.
- Refund Cancelled – The refund was cancelled either manually during the early stages or automatically due to a return on the original transaction. No further action is required.
- Refund Not Completed – The refund attempt failed, often because the receiving bank rejected the funds. Escalation may be required to resolve the issue.