- Scheduled – The payment has been initiated but not yet submitted for processing. This typically applies to payments set for a future date or awaiting bank submission (e.g., ACH, checks).
- Captured – The payment authorization has been completed and the amount has been secured from the payer’s account. This is common for debit and credit card transactions, indicating that funds are set to be transferred.
- Processing – The payment is actively being processed by the payment network or banking institution. At this stage, it cannot be cancelled or refunded until it clears.
- Completed – The payment has cleared successfully and funds have been deposited into the destination account.
- Failed – The payment was unsuccessful due to issues such as insufficient funds, incorrect account details, or bank declines.
Note: If you are unsure whether a payment is refundable or need help with any step, please contact Prisma Support for assistance.