The payment did not process because our system is currently showing a $0 balance for your account.
Issue: The residents balance in Prisma is zero. This could be due to the property not posting charges or the resident made a payment before their Auto
Solution: Prisma checks fund availability through Plaid in real-time. If insufficient, the payment is blocked to prevent overdraft fees. Residents should use an alternative payment method or add funds and resubmit.
Pay in full AutoPay already exists. You cannot add another.
Issue: Only one resident in the unit may schedule an autopay to pay in full.
Solution: The resident can schedule an autopay for a fixed amount. Prisma will process fixed autopays first and then process the “Pay In Full”.
An unexpected error occurred.
Issue: There may be a temporary outage or timeout between Plaid and the Financial Institution.
Solution: The resident should log into the Prisma Resident Portal and either relink their bank account or choose a different payment method, then submit a manual payment.
Failed to find requested account ID for requested item
Issue: The linked bank account is no longer available or its type has changed (for example, from checking to savings or vice versa).
Solution: The resident should log into the Prisma Resident Portal and either relink their bank account or choose a different payment method, then submit a manual payment.
This institution is not currently responding to this request. Please try again soon
Issue: The financial institution is currently unavailable and unable to resond via Plaid.
Solution: Solution: The resident should log into the Prisma Resident Portal and attempt a one-time payment using the linked bank account (to see if the issue is resolved), or select a different payment method.