Release Summary
This release focuses on improving payment transparency and streamlining access to support resources. Key updates include a new alert message to prevent duplicate payments and a relocated Help Center for easier navigation. Together, these changes enhance the resident experience and provide more efficiency for property managers.
Key Highlights
- New Payment Processing Alert – Notifies residents if a previous payment is still processing.
- Improved Resident Experience – Reduces confusion, prevents duplicate payments, and provides faster access to support resources.
- Help Center Access Relocated – Knowledge Base moved under the Support Center in the left-hand menu for easier access.
Feature Enhancements
Payment Processing Alert Message
If a resident tries to make another payment while one is still processing, the system displays a clear message:
“Your previous payment is currently being processed. Please check back in 10-15 minutes.”
This ensures residents understand the situation, prevents duplicate submissions, and provides a smoother experience.
Relocated Help Center Access
The Help Center (Knowledge Base) is available under the Support Center option in the left-hand menu, making it easier for property managers to find answers quickly.