Release Summary
This update enhances in-platform support for property managers by introducing an improved Help Desk experience. The redesigned Help Desk makes it easier than ever to access resources, contact support, and submit tickets—all directly from Prisma.
Key Highlights
- Direct Access to Prisma Knowledge Base – Easily browse articles, guides, and step-by-step tutorials without leaving Prisma.
- In-Platform Ticket Submission – Submit a support ticket directly from the Help Desk and connect instantly with the Prisma Support team.
- Quick Support Contact Options – View Prisma’s support phone number and email within the Help Desk to reach out for immediate assistance.
- Help Center Renamed to Help Desk – The “Help Center” has been renamed to “Help Desk” for improved clarity and accessibility.
Feature Enhancements
Help Desk (formerly Help Center)
Previously, property managers had access to the Help Center, which only provided contact details for our support number.
Enhancement:
The Help Desk now offers a unified support experience with:
- Direct access to Prisma’s Knowledge Base for step-by-step guidance on all modules.
- Ticket submission directly through the platform to contact Prisma Support for quick resolution.
- Visible support contact details (phone and email) so users can easily reach the support team for urgent matters.
These updates ensure property managers can quickly find answers, submit help requests, or get in touch with support—without leaving the Prisma platform.