This update enhances usability for property managers with a built-in Help Center, bulk autopay control, flexible unit reassignment and improved unit availability alerts. These enhancements streamline daily operations and improve the overall experience for property managers and residents.
Key Highlights:
- Prisma Help Center for Property Managers – A new support hub to access answers to commonly asked questions, right from the platform.
- Bulk Autopay Control – Property managers can now enable or disable autopay for multiple residents at once.
- Flexible Unit Reassignment – Units can now be changed at any stage of the application.
- Unit Change History Tracking – The system now logs all unit and property changes within applications.
- Improved Unit Availability Alerts – Applicants are notified sooner if a unit becomes unavailable mid-application and can switch units or properties.
- Payment Method Visibility – Residents and managers can now view the last 4 digits of the card or bank account used for payments.
These enhancements improve workflow efficiency and the resident experience.
Feature Enhancements
Prisma Help Center for Property Managers
Property managers did not have a centralized location to find answers to commonly asked questions.
Enhancement: A new Help Center is now available. Accessible via the ‘?’ icon in the top right corner next to your profile name, it offers quick access to helpful articles and guidance.
Bulk Autopay Activation & Deactivation
Property managers could only disable autopay and only for individual residents.
Enhancement: Managers can enable or disable autopay for multiple residents simultaneously, making payment management faster and more flexible.
Change Units at Any Application Stage
Unit and Property changes were only allowed during specific stages of the application.
Enhancement: Property managers can update the property and unit at any point during the application process, improving flexibility and user experience.
Unit & Property Change History Tracking
When a unit or property was changed in an application, the system did not retain any history.
Enhancement: The system logs each change along with the user, date, and time, providing a clear audit trail for future reference.
Real-Time Unit Availability Alerts
No alert was shown if a unit became unavailable during an application.
Enhancement: The system immediately notifies the applicant and allows them to select a new unit or property.
Payment Method Visibility
Users could not see which payment method was used for a transaction.
Enhancement: Property managers and residents can now view the last 4 digits of the card or bank account used, improving transparency and reducing confusion.