This update enhances usability for property managers with a built-in Help Center, improved unit search, expanded messaging capabilities, and clearer payment and syncing details. These changes simplify daily tasks and improve the experience for both residents and staff.
Key Highlights:
- Prisma Help Center for Property Managers – A new support hub to access answers to commonly asked questions, right from the platform.
- Smarter Unit Search – Updated search logic that returns all matching units when typing part of a unit number.
- Increased Message Comment Limit – Comments in messages can now include up to 500 characters for clearer communication.
- Payment Method Visibility – Residents and managers can now view the last 4 digits of the card or bank account used for payments.
-
Daily Resident Charge Syncing – Charges for current and notice leases are now synced daily for better accuracy and timeliness.
These enhancements improve workflow efficiency and the resident experience.
Feature Enhancements
Prisma Help Center for Property Managers
Property managers did not have a centralized location to find answers to commonly asked questions.
Enhancement: A new Help Center is now available. Accessible via the ‘?’ icon in the top right corner next to your profile name, it offers quick access to helpful articles and guidance.
Improved Unit Search Functionality
Property managers had to enter an exact unit number to find results.
Enhancement: The search logic has been enhanced. You can now type part of the unit number (e.g., “1234”) and the system will display all matching units like 1234A, 1234B, 1234C, etc.
Increased Message Comment Limit
Messaging between users was limited to 250 characters.
Enhancement: The comment limit is now 500 characters, allowing for more detailed and clear communication between property managers and residents.
Payment Method Visibility
Users could not see which payment method was used for a transaction.
Enhancement: Property managers and residents can now view the last 4 digits of the card or bank account used, improving transparency and reducing confusion.
Daily Resident Charge Syncing
Charges for residents on current and notice leases were only synced during the first and last weeks of the month.
Enhancement: Charges are now synced daily, ensuring that resident ledgers stay up-to-date throughout the month.