March 2025 Release Notes

This release brings key enhancements across multiple areas of the system, focusing on improving payment processing, maintenance request management, and overall user experience for both property managers and residents.

Key Highlights:

• • Enhanced AMSI Sync for Mobile Check Transactions – Ensures only successful transactions are synced, reducing manual corrections.
  • One-Click Guest Card Download – Simplifies the leasing workflow by allowing property managers to download guest cards with a single click.
  • Accurate Move-Out Tracking – Introduces the option to use only Actual Move-Out Dates for better reporting accuracy.
  • Automated Payment Due Reminders – Enables property managers to schedule automated reminders, reducing late payments.
  • Resident Portal Enhancements – Improves usability, transparency, and self-service with clearer labels, better payment tracking, and enhanced data validation.

These updates streamline operations, minimize errors, and provide a more seamless experience for residents and property managers alike. Let us know if you have any feedback as we continue to enhance the platform!

PMC Portal Enhancements

1. Enhanced AMSI Sync for Mobile Check Transactions (Custom Feature – Available on Request)

Previously, all Mobile Check transactions, including failed checks, were synced with AMSI. This could lead to discrepancies, requiring manual corrections for transactions that were not successfully processed.

Enhancement: With this update, only processed and completed Mobile Check transactions will be synced with AMSI. Failed checks will no longer be posted, ensuring that AMSI reflects only successful transactions. This enhancement helps reduce errors, improve data accuracy, and eliminate the need for manual adjustments.

Impact:

• • Data Accuracy: Ensures only successful transactions are recorded, reducing discrepancies.
  • Operational Efficiency: Eliminates manual corrections, saving time for accounting teams.
  • User Confidence: Reduces confusion for property managers, ensuring that financial records match actual transactions.

2. One-Click Guest Card Download for Property Managers

Previously, property managers had to navigate through multiple steps to access and download Guest Cards, making the process time-consuming and inefficient.

Enhancement: With this update, property managers can now download Guest Cards directly from the listing screen with a single click. This improvement enhances ease of access, reduces manual effort, and streamlines the leasing workflow, allowing managers to retrieve important applicant information quickly and efficiently.

Impact:

• • Time Savings: Reduces multiple steps into a single click, increasing efficiency.
  • Improved Leasing Process: Enables quicker access to applicant information, leading to faster approvals.
  • Better User Experience: Simplifies navigation and enhances usability for property managers.

3. Accurate Move-Out Tracking with Actual Move-Out Date for Infor Customers

Previously, the system defaulted to the Expected Move-Out Date when the Actual Move-Out Date was unavailable. This could cause discrepancies in reporting and operational processes, as properties might rely on expected dates instead of confirmed move-outs.

Enhancement: With this update, Infor customers now have the option to use only the Actual Move-Out Date. If the Actual Move-Out Date is unavailable, the system will show a blank value instead of defaulting to the Expected Move-Out Date. This ensures greater accuracy in move-out tracking and prevents reliance on estimated dates. This enhancement helps property managers make more informed decisions and improves reporting reliability by ensuring that only confirmed move-out data is used.

Impact:

• • More Accurate Reporting: Ensures reports reflect confirmed move-outs rather than estimates.
  • Better Decision-Making: Property managers can make informed choices based on actual data.
  • Compliance & Consistency: Helps standardize move-out tracking across properties.

4. Automated Payment Due Reminders for Residents

Previously, property managers had to manually track and remind residents about outstanding balances, increasing the risk of missed payments and delayed collections. There was no built-in way to automate payment reminders, making it challenging to ensure timely communication with residents.

Enhancement: With this update, property managers can now schedule automated payment due reminders for residents with outstanding balances. Reminders can be set to go out on a daily, weekly, or monthly basis, ensuring residents are notified proactively. This enhancement reduces the need for manual follow-ups, improves on-time payments, and enhances overall rent collection efficiency.

Impact:

• • Improved Collection Rates: Helps reduce late payments by proactively notifying residents.
  • Time Savings: Eliminates the need for property managers to manually send reminders.
  • Better Resident Experience: Enhances communication and ensures residents stay informed about their payment obligations.

Resident Portal Enhancements

Residents needed a clearer, more intuitive experience when navigating the Resident Portal for maintenance requests, payments, and transaction details. Additionally, certain payment-related details, such as transaction fees and payment types, were not previously visible, leading to potential confusion.

Enhancements:

• • Work Order Renaming: The “Work Order” section is now labeled “Add Maintenance Request” for better clarity.

• • Transactions Renaming: The “Transactions” tab is now called “Payment History” to more accurately reflect its purpose.

• • Address Entry Validation: Residents are now required to enter a minimum of 4 characters in the address field when making a payment to ensure accurate information.

• • Transaction Fee Visibility: The Payment Receipt now displays transaction fees, ensuring residents have complete transparency over their payments.

• • Payment Type Visibility: Residents can now see their payment method (e.g., Debit Card, Credit Card, ACH, Cash, Mobile Check) for better tracking and confirmation.

Impact:

• • Better Usability & Improved Self-Service: Reduces confusion for residents submitting maintenance requests and ensures intuitive portal navigation.
  • Enhanced Transparency & Clearer Payment Records: Residents can easily track payment history, confirm their payment method, and understand payment breakdowns.
  • Fewer Payment Errors & Better Data Quality: Ensures accurate address entry, reducing invalid address entries in the system.
  • Fewer Support Queries: Minimizes disputes and inquiries about transaction fees.
  • Enhanced Tracking: Makes it easier for residents to verify past transactions and payments.