This release focuses on improving user experience and transparency within Prisma. With a cleaner Cash UI and improved visibility of support hours for residents, these updates aim to make interactions smoother and more intuitive for both staff and residents.
Key Highlights:
-
Redesigned Cash Display – A refreshed and more organized layout to improve navigation and usability for residents.
-
Support Hours Now Visible in Resident Portal – Residents can now view when payment support is available, improving communication expectations.
These enhancements improve workflow efficiency and the resident experience.
Feature Enhancements
Cash UI Optimization
The previous cash management interface was cluttered and required multiple clicks to view key details, leading to inefficiencies and user frustration.
Enhancement:
The Cash UI has been redesigned and optimized for clarity and ease of use. Key improvements include:
- A more streamlined layout to reduce visual clutter
- Quick-glance panels for commonly used actions and totals
- Better alignment of columns and headers for accuracy
- Improved responsiveness for smaller screens or windowed use
These updates enable residents to process and manage cash transactions with improved speed and confidence.
Support Hours Display in Resident Portal
Residents using the support center in the portal had no visibility into the support team’s operating hours, resulting in unclear expectations around response times.
Enhancement:
The Resident Portal support section now includes a clear display of payment support team hours of operation, making it easier for residents to:
- Know when live support is available
- Plan inquiries accordingly
- Avoid frustration around delayed responses
This update promotes transparency and improves trust in the support process.