If the cardholder name doesn’t match the lease name, the resident will be asked to provide the cardholder’s mobile number or email address for approval.
Upon receiving a text message or email alert, the cardholder can approve or deny the request. If approved, they will be prompted to enter card details. Following submission, a payment receipt will be issued.
Notification of approval or denial will be sent to both the resident and the cardholder.
Approval
Denial
The authorization request has a 15-minute expiration period. Residents can manage the request within the resident portal under “Payment History,” where they have the option to cancel or resend it.
