- In Prisma, navigate to the menu on the left side of the screen and choose the “Workorder” option
- Locate the workorder you want to view. Click on the three dots located under the ‘Action’ column, and then select the ‘View’
- You may add comments in the ‘Comment’ section and click ‘Submit’. The resident will receive the response in their resident portal. If no response is required, you may mark the workorder as ‘Closed’ by checking the ‘Closed’ box