*Can I Refund A Payment After Processing Is Complete

To check refund eligibility:

• In your Prisma account, navigate to “Payments” on the left-hand side.
• Click on the “Transactions” tab.
• Use available filters such as Resident Name, Auth Code, or Date Range to search for the transaction.
• Click the Transaction ID to open its details.
• If the Refund Payment button is visible, the payment is eligible for refund.