Release Summary
This release focuses on improving user experience and transparency within Prisma. With expanded export data, improved messaging functionality, and increased clarity for mobile check transactions, these updates aim to simplify operations and enhance resident and manager visibility.
Key Highlights:
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Mobile Check Return Reasons now visible via integration – Offers specific reasons for check returns rather than generic messages.
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Resident Address included in Resident Export File – Improves reporting and resident outreach efficiency.
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Message Scheduler now supports full month – Properties can now select 29th, 30th, and 31st when scheduling messages.
These enhancements improve workflow efficiency, data access, and transparency across resident and manager interfaces.
Feature Enhancements
Mobile Check Return Reason Visibility (Passport Integration)
Previously, when mobile check deposits were returned, residents and managers would see a generic message such as “Contact Support” with no additional explanation.
Enhancement:
The mobile check module now fetches and displays the specific return reason directly. This eliminates confusion and reduces dependency on support for clarification.
Benefits:
- Improved transparency for users when a check is returned
- Reduces support tickets related to ambiguous return errors
- Encourages quicker resident action to resolve issues
Resident Address Added to Export File
The Resident Export previously excluded resident addresses, which limited the usability of the exported data for reporting and communication purposes.
Enhancement:
Resident address fields are now included in the resident export file, allowing managers to access complete resident details in one place.
Benefits:
- Enhanced data reporting and segmentation
- Easier mailing or notice distribution via external tools
- Eliminates manual lookups or cross-referencing from other systems
Fix: Missing Days in Message Scheduler Dropdown
Property managers reported being unable to schedule messages for the 29th, 30th, or 31st of the month in the “Schedule Message” tool. This was affecting communication planning near month-end.
Enhancement:
The scheduling tool has been updated to include all possible days in a month (1–31) across all properties.
Benefits:
- Restores full flexibility in scheduling messages
- Prevents missed notices due to limited date selection
- Improves consistency across all PMCs