How Do I Make A Payment For A Resident

1. In your Prisma account, navigate to ‘Residents’ on the left hand side
2. Once you locate the resident you want to edit, click the three dots in the ‘Action’ column and select ‘Impersonate’
3. After selecting ‘Impersonate Resident’, you will be directed to the resident’s dashboard. Here, you can choose the ‘Make Payment’ option to initiate the payment process
4. Next, complete the necessary information in the provided fields, select the checkbox to confirm their agreement, and then click the ‘Submit’ button to finalize the payment process

Note: Depending on your assigned roles and permissions, your ability to complete a payment on a resident’s behalf may be limited. If you are unable to process the payment, residents can contact the Prisma Resident Support team for assistance.

• Category: Managing Payments