December 2025 Release Notes

Release Summary

This release introduces several enhancements focused on improving resident accessibility, streamlining property manager workflows, and increasing transparency across payment and notification processes.

Key updates include the launch of the Prisma Mobile App for all PMCs, improved search efficiency for Property Managers within Prisma, and a full separation of Return, Chargeback, and NSF notifications for clearer financial tracking.

These improvements reduce operational friction, improve user experience, and provide property teams with more accurate insights into resident payments and account activity.

New Features & Updates

1. Mobile Application Availability for All PMCs (New)

Prisma’s mobile application is now available for all Property Management Companies (PMCs).

What’s new:

• All residents across all PMCs can now download and use the Prisma mobile app.
• Mobile app supports payments, work orders, notifications, and communication features.
• Greatly improves resident accessibility and increases self-service usage.

Benefits:

• Reduces office workload through increased mobile adoption.
• Ensures PMC-wide consistency in resident experience.
• Eliminates previous restrictions where mobile access was phased or limited.

2. Optimized Search Filters for Property Managers (Enhancement)

A new search optimization update makes it significantly faster for Property Managers to locate residents, units, payments, and applications in Prisma.

Improvements include:

• Expanded search filters across Resident, Payments, and Leasing modules.
• Faster query response time when searching by:
  • Resident name
  • Unit number
  • Payment ID
  • Phone number
  • Email
• Reduced load time for large properties and high-volume PMCs.

Benefits:

• Cuts down time spent locating individual accounts.
• Helps teams manage month-end and rent week more efficiently.
• Improves accuracy and reduces need for manual scrolling or exporting data.

3. Returns, Chargebacks & NSF Notifications Now Fully Separated (Major Update)

Previously, Returns and Chargebacks were grouped together, creating confusion for accounting and property teams.
Now, the system provides three distinct notification types:

a. Return Notifications

Triggered when ACH or bank transfers fail due to reasons such as insufficient funds.

b. Chargeback Notifications

Sent when a resident disputes a card transaction with their bank.

c. NSF Notifications

Specifically highlights “Non-Sufficient Funds” cases for easier accounting reconciliation.

Benefits:

• Clearer financial reporting and reconciliation.
• Easier identification of the root cause of failed transactions.
• More accurate tracking for collections, notices, and resident communication.
• Reduces accounting errors caused by previously combined categories.

• Category: Release Notes