August 2025 Release Notes
Release Summary
This release introduces a series of enhancements aimed at improving transparency, application management, and operational efficiency within the Prisma Manager Portal. These updates empower site teams with greater control and visibility across applications and payment workflows, reducing reliance on support and enhancing user experience.
Key Highlights:
- Chargeback reasons now visible directly in Prisma
- Fetching Reports filter now includes co-applicants
- Ability to restore deleted co-applicants in incomplete applications
- Dropdown option to modify applicant type from manager portal
These enhancements improve workflow efficiency and the resident experience.
Feature Enhancements
- Chargeback Reason Visibility in Prisma
Previously, when a chargeback occurred, Prisma would only display a generic “Contact Support” message, leaving users uncertain about the reason for the return.
Enhancement: Now, Prisma displays the actual reason returned by Passport for any chargeback event. This provides clarity to property managers and support teams to better understand and act upon payment issues. - Fetching Reports Filter Includes Co-Applicants
Earlier, the application dashboard’s “Fetching Reports” filter would only return results for primary applicants, omitting co-applicants.
Enhancement: The filter now correctly includes co-applicants in the results, providing a complete view of all applicants with that screening status. This streamlines application tracking and processing. - Restore Deleted Co-Applicants in Incomplete Applications
If a co-applicant was accidentally deleted during the application process, it previously could not be recovered.
Enhancement: Managers can now restore a deleted co-applicant record from the manager portal, improving application management and reducing duplicate entry effort. - Modify Applicant Type from Manager Portal
Previously, the applicant type (Primary, Responsible, Non-Responsible, Co-Signer) was fixed once an application was submitted.
Enhancement: Managers can now change the applicant type for each applicant using a dropdown within the manager portal, even in incomplete applications. This improves application flexibility and reduces the need to delete and re-enter records.