This release builds upon previous updates with improvements focused on clarity, communication, and administrative ease. From enhanced resident-facing error messages to deeper transactional transparency and communication tools, these updates are designed to streamline day-to-day use for both residents and property management teams.
Key Highlights:
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Clearer Resident Error Messages – Enhanced messaging helps residents troubleshoot issues on their own.
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Card Type in Receipts – Payment receipts now show the card type used for better clarity.
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Chargeback Reason Visibility – Transactions now include the reason for chargebacks, reducing manual investigation.
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Chat Export Feature – Property managers can export chat history for compliance and records.
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Mobile Number & OTP Management – PMs can now update resident mobile numbers and send OTPs via SMS.
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Minor Enhancements – Usability fixes including flexible payment method addition and clearer payment name error messages.
These enhancements improve workflow efficiency and the resident experience.
Feature Enhancements
Enhanced Resident Portal Error Messages
Error messages shown to residents were often vague or overly technical, leading to confusion and additional support requests.
Enhancement:
Prisma has upgraded the messaging logic on the Resident Portal to deliver clear, actionable error messages. These updates help residents resolve issues independently and improve overall platform usability.
Display of Card Type in Payment Receipts
Previously, receipts did not show the type of card used (e.g., Visa, MasterCard), which created ambiguity for residents verifying their transactions.
Enhancement:
Payment receipts now clearly indicate the card type used for transactions. This change enhances transparency and helps users reconcile payments more effectively.
Displaying Reason for Chargeback in Prisma
Chargebacks were listed without a reason, forcing teams to investigate through external systems.
Enhancement:
The reason for chargebacks now appears directly in the Prisma transaction record. This allows property managers to take faster, more informed actions on disputed payments without leaving the platform.
Chat Export Capability
Users had no way to retain or audit past conversations held within Prisma chat.
Enhancement:
Prisma now supports exporting chat histories in a readable format. Property managers can use this for compliance, training, or support documentation purposes.
PM Ability to Add Resident Mobile Number & Send OTP via Text
Property Managers were unable to edit resident mobile numbers or initiate OTP verification via text from within Prisma.
Enhancement:
PMs can now manually add or update a resident’s mobile number and send OTP codes via SMS for verification purposes. This streamlines resident onboarding and enhances account security.
Flexible Payment Method Addition Window
Residents were unable to add certain payment methods (e.g., ACH) on days when those methods were restricted for payment processing. This caused confusion, especially when residents were only trying to add a method, not initiate a payment.
Enhancement:
Residents can now add any payment method on any day, regardless of the payment method’s allowed usage window. This provides flexibility and prevents unnecessary support queries.
Improved Error Messaging for Payment Holder Name
Residents encountering an error with the “Holder Name” field during payment were presented with a vague message—making it unclear what caused the error or how to fix it.
Enhancement:
Error messages related to the Holder Name field have been rewritten to provide specific guidance. For instance, if the error is due to the inclusion of special characters (e.g., hyphens), the new message will clearly direct the resident to adjust their input.