- Day 1: Resident submits the payment.
- Day 2: Payment completes and funds are sent for deposit.
- Days 3–4: Prisma holds the transaction to account for any late returns or bank delays.
- Day 5: Refund option becomes available.
In most cases, the Refund button becomes available 5 business days after the payment is made. However, in rare instances of processing delays, it may take an additional 1–2 business days for the option to appear.